Frequently Asked Questions
Have a question about a specific experience? You will find specific FAQs on the page of each experience. If you still have questions, don’t hesitate to contact us.
What’s included in the price?
All food and drinks, transport (where required) and VAT are included in the price of our experiences. There is not anything extra you ever need to pay for. The experiences also include your expert Mimo Food bilingual guide/translator. More details of what is included in each tour are provided under each product on the website.
Do your guides speak clearly in English?
Yes, all guides speak fluent English with years of experience living in English speaking countries. Some guides are native English speakers and all have very high levels of proficiency, speaking many languages.
Where is the meeting point for your experiences?
In San Sebastian:
Mimo San Sebastian Cooking School located at the Maria Cristina hotel.
Mimo San Sebastian, Okendo 1, 20004 Donostia-San Sebastian. Click here for a google map.
Mimo Sevilla gourmet shop located at the Alfonso XIII hotel.
Mimo Sevilla, Calle San Fernando 2, 41004 Sevilla. Click here for a google map.
Mimo Mallorca gourmet shop located at the St. Regis Mardavall Mallorca Resort.
Mimo Mallorca, Carretera Palma-Andratx 19, 07181 Mallorca. Click here for a google map.
When does the experience start and do I need to arrive early?
All start time information is displayed on our website under each experience. We strongly recommend guests arrive at our premises between 5 and 10 minutes before any experience starts.
How big are the groups?
We like to keep our groups small. Generally, our groups have a maximum of 8-10 guests per experience, but you can check the details in each experience’s description.
Do you offer private tours?
Yes, we offer private tours. Contact us or see specific information on the website for further details.
Are experiences available in other languages?
All tours are run in English but private tours can be arranged in other languages on request.
I’m a vegetarian – is this going to be a problem?
No problem. We will ensure that while on your experience, you will have the best vegetarian alternatives. However, you must let us know at the time of booking so we can organise this for you.
I am allergic to certain foods – is this going to be a problem?
No problem. If you have any dietary requirements please let us know. We will ensure you will have the best alternatives.
I don’t drink alcohol, is there a discount?
If you do not drink alcohol, we cannot offer a discount but will make sure you have the best alternatives available with a wide range of excellent soft drinks and juices available.
Is there a minimum required to run an experience?
Yes, we require a minimum of 1, 2, 4 or 6 guests depending on the experience.
What happens if the experience I booked does not reach the minimum number of guests required?
We will contact you before the experience date to inform you that it may be cancelled, and will contact you again to confirm if we are finally running the experience. If not, we will provide you some other alternatives or the full refund of the amount paid.
What if the experience I would like to do is not available on a certain date?
Email or call us and we will do our best to open a new date in the calendar.
Are your experiences suitable for children?
Children are very much a part of the dining scene and we welcome children on most of our experiences. However, as there are exceptions, you may want to contact our booking department to check the suitability for the chosen experience.
Do you offer a child discount?
Yes, we offer the following discounts for children accompanied by parents:
- 0-3: free
- 4-8 years old: 35% discount
- 9-11 years old: 20% discount
Booking & payment
Do you accept American Express?
The payments through the website can only be arranged by Visa or Mastercard. However, if you have an AmEx card that you want to use, we can arrange the payment via email or telephone.
How do I book an experience?
You can book your experience by going to our website. Firstly, register yourself and then you can use our online booking system to book. Once booked, you will receive a confirmation by email.
I made a booking but haven’t received a booking confirmation?
Check your spam or junk bin and if you still haven’t received anything, email firstname.lastname@example.org and we will re-send you the confirmation.
Do you offer special rates for groups?
Yes, please consult us for group rates for more than 10 guests. We are specialists in large groups and corporate groups.
What if I need to cancel?
We understand that sometimes cancelations are necessary. We are happy to provide full refunds with more than one month´s notice. Within one month of the event date and up until 72 hours before, we charge a 10% cancelation fee. For cancelations between 72 hours and 24 hours, we charge a 50% cancelation fee and within 24 hours there is no refund available. Here is a summary:
- Up to 1 month (free)
- Within 1 month > 72 hours (10% fee)
- 72 hours > 24 hours (50% fee)
- > 24 hours (no refund)
Note, this cancelation policy is for individual and web bookings only.
Group bookings and travel agency bookings should be consulted directly with our reservations team.
We’ve booked but need to change the date, is that OK?
Absolutely, we would love to accommodate your needs, however these changes will be subject to availability. If a change is not possible, the cancellation policy above will be applied.
We are happy to make any change without any penalty when we are receive the change request with more than one month´s notice. Within one month of the event date and up until 72 hours before, we charge a 10% fee. For changes notified between 72 hours and 24 hours, we charge a 20% cancelation fee, and within 24 hours there is a 30% fee. Here is a summary:
- Up to 1 month (free)
- Within 1 month > 72 hours (10% fee)
- 72 hours > 24 hours (20% fee)
- > 24 hours (30% fee)
What to do if my payment will not process?
If the payment will not process please contact your bank to ensure that your bank will allow international payments to be made. Should you continue to have further problems with payments please feel free to contact us.
I’m planning a special event, do you offer bespoke services?
Yes, we are experts in organising private events for small or large groups. Contact us for more information.
Do you specialise in corporate experiences?
Yes, we do! Please contact us by phone or email and we will be plan any size of corporate experience or trip.
Do you offer a babysitting service?
Mimo Food can arrange babysitters during your stay here with responsible, trust-worthy babysitters. Please send us an email for more information.
Do you offer airport or train station transfers?
Yes, we can arrange transfers for you in conjunction with your booking. Simply email us with your details.